FAQ

Frequently Asked Questions

PROFILES

You choose your Resonate @username during onboarding.
After you choose your @username it is not currently possible to change it.
If you are having a Resonate @username problem, please email us at support@getresonate.com
Categories: GENERAL, PROFILES
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If you view another user’s Profile and you tap on Save for Later, this User will show up under Chat in your Saved For Later section for 24 hours.
If another user views your Profile and taps on Save for Later, you will show up under Discover People in their Saved You section for 24 hours.
Saved for Later lets you save an interesting person for later when you don’t have time right then to look at their Profile in detail and/or send them an initial Greeting.
If a Saved for Later user expires (after 24 hours) that person may or may not show back up in your Discover People depending upon other new users coming into Resonate, their MusicMatch rank compared to you, etc.
Make sure to Send that initial Greeting so you don’t lose sight of an interesting person!

 

Categories: DISCOVER, PROFILES
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The more Resonate can learn about your music, the better we job we can do at helping your Discover People and Groups that will be meaningful to you.
If you Link your device’s iTunes Music Library and/or your Spotify account, Resonate will show you cool Stats about your music tastes, let other people learn more about you by viewing your music stats and also let you choose if you want your MusicMatch score with other people to be calculated based on your iTunes Music Library or on the Genre Preferences you set up during onboarding (or the Genre Preferences as have been updated by you later in your Profile under Edit Profile).
To Link your device’s iTunes Music Library and/or your Spotify account, go to Profile, then Edit Profile and tap on the iTunes icon or Spotify to link that type of account.  When the link is successfully set, the iTunes (orange) and/or Spotify (green) icon will show will up in color.  If the Link is not set up, the iTunes and/or Spotify icon will show up greyed back.
To set how your MusicMatch score with other people is calculated, go to Profile, then Edit Profile, then MusicMatch preferences and choose either Custom Genre Preferences in App (this is the default) or iTunes Music Library.
It is possible to change this selection back and forth if desired to see how this might affect the users we serve up to you in Discover People.
Category: PROFILES
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If you Link your device’s iTunes Music Library and/or your Spotify account, Resonate will show you cool Stats about your music tastes.  You can learn more about other people by looking at their Music Stats and other people can learn more about you by viewing your Music Stats.
Music Stats will show you interesting info like Recently Listening To, the Genre Distribution of your Library, Top Genres by Playcount, Most Played Artists, Most Played Albums and Most Played Songs.
Favorite Artists are not part of Music Stats, Favorite Artists show separately on everyone’s Profile page.
Tap on the orange iTunes or Spotify buttons at the top of the Music Stats page to see info for each.  If either or both of these buttons are greyed back instead of orange, that means that iTunes and/or Spotify has not been linked.
To Link your device’s iTunes Music Library and/or your Spotify account, go to Profile, then Edit Profile and at the top of the page under Linked Accounts tap on the iTunes icon or Spotify icon to link that type of account.  When the link is successfully set, the iTunes (orange) and/or Spotify (green) icon(s) will show will up in color.  If the Link is not set up, the iTunes and/or Spotify icon will show up greyed back.
Once your iTunes and/or Spotify account(s) are linked, you can unlink either of them but tapping on the appropriate icon and choosing to disconnect the link.
Category: PROFILES
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Favorite Artists show separately on everyone’s Profile page.
Resonate lets you choose your Favorite Artists during onboarding.  During onboarding we display and let you choose your Favorite Artists from the 20 top Artists from your Favorite Genres you select during Genre Preferences.  Just scroll down the page and tap on any Artist in those presented to add that Artist as one of your Favorite Artists.
Of course, the Artists we suggest for your favorite Genres might not include all of your Favorite Artists, so you can use the Search box to type in and search for specific Artists to add to your Favorite Artists.
When you tap to select an Artist from our list, the outline of that Artist will turn orange and the Artist will appear in the tagged list above.  When you search for and choose to add your own specific Artists, those are added in your tagged list too.  You can remove Artists by tapping the X next to any Artist in your tagged list.
You can also edit your Favorite Artists any time by going to your Profile, then Edit Profile, then Favorite Artists.
Category: PROFILES
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For any Concert or Place Event invitation that you send that is accepted by the recipient with a Yes, that Concert or Place Event will be listed on your Profile in the Going To section.  Only you can see the Going To section in your Profile, other user’s cannot see your Going To section when viewing your Profile.
Check out the Chat section of our FAQs to learn more about sending Chat message with Concert or Place event invitations.
Category: PROFILES
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If you Link your device’s iTunes Music Library and/or your Spotify account, Resonate will put Most Played Artists, Song and Albums from iTunes and/or Most Saved information from Spotify on your Profile.
To Link your device’s iTunes Music Library and/or your Spotify account, go to Profile, then Edit Profile and at the top of the page under Linked Accounts tap on the iTunes icon or Spotify icon to link that type of account. When the link is successfully set, the iTunes (orange) and/or Spotify (green) icon(s) will show will up in color. If the Link is not set up, the iTunes and/or Spotify icon will show up greyed back.
Once your iTunes and/or Spotify account(s) are linked, you can unlink either of them but tapping on the appropriate icon and choosing to disconnect the link.
Category: PROFILES
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Yes! (so long as you have allowed Resonate access to your Facebook Friends)
Whenever you see the small blue Facebook icon in the top left hand corner of another user’s profile picture (Discover People, Connections and Chat), that immediately tells you that this user is your Facebook Friend. Conversely, if there is no small blue Facebook icon in the top left hand corner of another user’s profile picture, then you will know that this user is not your Facebook Friend.
You can also see Mutual Facebook Friends between yourself and any other user.  When viewing another user’s Profile, if there are Mutual Facebook Friends between you, you will see the number of Mutual Facebook Friends, tap view to see a list of your Mutual Facebook Friends.
Use Mutual Facebook Friends to vet or learn more about another user before or after connecting!
Category: PROFILES
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Yes! (so long as you have allowed Resonate access to your Facebook Friends)
Whenever you see the small blue Facebook icon in the top left hand corner of another user’s profile picture (Discover People, Connections and Chat), that immediately tells you that this user is your Facebook Friend. Conversely, if there is no small blue Facebook icon in the top left hand corner of another user’s profile picture, then you will know that this user is not your Facebook Friend.
You can also see Mutual Facebook Friends between yourself and any other user.  When viewing another user’s Profile, if there are Mutual Facebook Friends between you, you will see the number of Mutual Facebook Friends, tap view to see a list of your Mutual Facebook Friends.
Use Mutual Facebook Friends to vet or learn more about another user before or after connecting!
Category: PROFILES
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Yes, we pull your initial Profile Picture from Facebook, but you can change this pic and/or add additional pics.
Just go to your Profile, tap on Edit Profile and Edit your Profile Picture or add more pics in the picture section as the top of your Profile
Category: PROFILES
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Yes, we set your Profile background image theme picture to a Resonate logo by default.
If you would like to change this, go to your Profile, tap on Edit Profile, tap on Change Profile Theme, choose your desired genre based background image them pic and tap Save.
Category: PROFILES
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Yes!  You can set your area of activity, we call this your Radius.  This will affect what users show up in your Discover People and which posts are visible in your Groups.
To set your Radius, go to your Profile, tap on the gear icon at the top left of the screen and use the slider to set your Radius.
Categories: GENERAL, PROFILES
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Yes!  You can control which Push Notifications you want to receive.
To see a list of Push Notification types and each of their On/Off settings, go to your Profile and  tap on the gear icon at the top left of the screen.
Category: PROFILES
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